FAQ
Frequently Asked Questions
Got questions? We've got answers! We know that shopping for the perfect gift or personalised item can bring up a few curiosities along the way. Whether you're wondering about customisation options, delivery times, or how to care for your new treasure, we've gathered everything you need right here. Let's make your experience as delightful as the products themselves.
What is your return policy?
Please refer to our return policy for details on how to return items and receive refunds.
How do I track my order?
Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery. You can also track your order in the "👋 Need Help?" You can find the button to the bottom right of the screen
How long does shipping take?
Shipping times vary based on your location. Please see our shipping policy for estimated delivery times.
Do you ship internationally?
Please check our shipping policy for information about international delivery options.
What payment methods do you accept?
We accept all major payment methods through Shopify Payments for a secure checkout experience.
How do I contact customer support?
You can reach us through our contact page or using the "👋 Need Help?" found on the bottom right of this screen for any questions or concerns.
We are available between 08:00 and 20:00 CET Monday to Friday. If you would like to contact us outwith this time, just leave a message in the "👋 Need Help?" and we will get back to you when back online.
What is your privacy policy?
We take your privacy seriously. Please review our privacy policy to understand how we collect and protect your information.
Personalisation - How does it works?
- Enter the personalised text before adding to the cart on the product page
- Choose font style using the Font Style buttons.
- Add to the cart and ensure that the text was provided correctly
- We will send a quick preview for approval, before producing to ensure that you are completely happy.