Policies

Welcome to Thingy Me Bobs!

We're all about turning ideas into reality—one layer at a time. Every piece we create is crafted with care, quality, and a splash of creativity. Here's everything you need to know about how we handle shipping, payments, and support to make your experience smooth and enjoyable.

Shipping Information

Order Handling Time

We aim to prepare and ship your order within 2-3 business days (Mon–Fri, excluding public holidays). During peak periods, processing may take a little longer.

Delivery Partners

  • Within Sweden: We ship with PostNord as standard. You can choose DHL or Schenker at checkout if preferred.
  • International Orders: DHL eCommerce is our default option, with DHL Express available for faster delivery. UPS may also be offered in certain regions.

Once your order is ready to ship, you'll receive an email with your tracking number. (Please note: tracking updates can sometimes take time to appear.)

Free Delivery

Free standard shipping within Sweden on orders over 500 SEK.

Damaged on Arrival?

If your item arrives damaged, please reach out via our Contact Us page. See our Refund & Replacement Policy below for details.

Refund & Replacement Policy

Our 3D-printed products are custom-made in small batches, so all sales are final unless stated otherwise.

Return Policy:

Right of Withdrawal

  • You have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive your goods.

How to Exercise Your Right

  • To exercise your right of withdrawal, please notify us using the Contact Us page with your order confirmation number. You must send your notice before the withdrawal period expires.
  • If the item is damaged during delivery, please notify us using the Contact Us Page with your order confirmation, a description of the issue. Our customer services will contact you via email, requesting pictures showing the damages.
  • If a damaged item is out of stock, we'll issue either store credit, provide a replacement when restocked or issue a refund

Condition of Returned Items

  • Items must be returned in the same condition as when received. This means, unused and undamaged, in original packaging, including all tags, accessories, and manuals
  • Item returned not meeting these conditions, will not be refunded

Refunds

  • Approved refunds: the full amount will be paid out within 14 days of receiving your withdrawal notice.
  • Refunds will be made using the same payment method you used for the original transaction.

Return Shipping

  • The customer is responsible for the return shipping of the goods unless otherwise stated.

Exceptions

  • The right of withdrawal does not apply to custom-made or personalised items, sealed goods that cannot be returned for health or hygiene reasons once opened, digital content or services once fully delivered with your consent.
  • Damage caused by incorrect use or modifications is not covered.
  • If your item comes unassembled, you'll find assembly instructions on the product page and on the QR code within the box.
  • If a damaged item is out of stock, we'll issue a store credit or provide a replacement when restocked.
  • Damage caused by incorrect use or modifications is not covered.

How to Make a Claim:

  • Use the "👋 Need Help?" button to get in contact with us within 7 days of delivery for shipping damage, or within 14 days of purchase for material issues.
  • Include your order number, a description of the issue and clear photos of the item and packaging.

Processing Times:

  • Approved replacements: 2-3 business days (Mon–Fri, excluding holidays).
  • Store credits or refunds: within 5 business days.
  • Returns are only required if we specifically request them.

Payment Options

We offer secure and convenient payment methods:

  • Klarna (Pay Now, Pay Later, or Slice It)
  • Credit/Debit Cards (Visa, Mastercard)
  • Shopify Payments / Apple Pay / Google Pay / Paypal

All prices include 25% Swedish VAT.

Need Help?

For questions about shipping, tracking, or order changes, visit our FAQ page or contact us directly using the "👋 Need Help?" button.